Writing Samples

As a UX Writer, it’s my job to explain complex ideas and concepts in plain and simple language. Users should easily understand the content, know where they can get help, and if done right, not be left with any lingering questions.

Here are some samples of my writing.

Solve PC problems over a remote connection

Quick Assist is a Microsoft Windows feature that allows a user to view or control a remote Windows computer over a network or the Internet to resolve issues without directly touching the unit.

Electronic devices

The purpose of this page is to explain the rules and guidelines for using electronic devices on United Airlines flights.

Install Quick Assist

With the Quick Assist update to the Microsoft Store, users we're experiencing some recurring issues. This article served as a hub to help guide users through the process of successfully updating to the new app.

Help in Paint

Creating and updating help articles to serve Windows 10 and Windows 11 users was an essential part of my job. Consolidating this information and making it easy for users to navigate was crucial.